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Privacy Policy

Effective date: 23rd day of February, 2023

cpapmart.ca (the "Site") is owned and operated by CPAP mart Inc. CPAP mart Inc can be contacted at:

(888) 860-9895
P.O Box 30009 Thornhill RPO New Westminster Thornhill, On. L4J 0C6

The purpose of this privacy policy (this "Privacy Policy") is to inform users of our Site of the following:

  1. The personal data we will collect;
  2. Use of collected data;
  3. Who has access to the data collected; and
  4. The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

By using our Site users agree that they consent to:

  1. The conditions set out in this Privacy Policy; and
  2. The collection, use, and retention of the data listed in this Privacy Policy.

Personal Data We Collect
We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:

  1. First and last name;
  2. Email address;
  3. Phone number;
  4. Address; and
  5. Payment information.

This data may be collected using the following methods:

  1. Creating an account;
  2. Making a purchase; and
  3. Submitting Contact Us Form Requests.

How We Use Personal Data
Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

The data we collect when the user performs certain functions may be used for the following purposes:

  1. Communication; and
  2. Providing Good and Services.

Who We Share Personal Data With
We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

Other Disclosures
We will not sell or share your data with other third parties, except in the following cases:

  1. If the law requires it;
  2. If it is required for any legal proceeding;
  3. To prove or protect our legal rights; and
  4. To buyers or potential buyers of this company in the event that we seek to sell the company.

If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.

How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.

You will be notified if your data is kept for longer than this period.

How We Protect Your Personal Data

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data their parent or guardian may contact our privacy officer.

How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

CPAP mart Inc

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy we will update the "Effective Date" at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

Contact Information
If you have any questions, concerns or complaints, you can contact our privacy officer, CPAP mart Inc, at:


CPAPmart accepts returns on any unopened product within 30 days of the original ship date. Return shipping is the responsibility of the customer and a 10% restocking fee will apply to all returned items. Shipping costs are non-refundable. Products that have been opened, deemed opened, or deemed used are final sale.

CPAP products are considered medical equipment and as such, all machines, including CPAP, APAP, BiPAP, Humidifiers and Batteries cannot be returned once the package has been opened, whether the unit shows hours of usage or not.

To initiate a return email us at info@cpapmart.ca. Instructions will be provided on how to proceed once it’s determined if the item qualifies for a return. Refunds are issued once the returned product is received and inspected.

CPAPmart Exchange Policy

Exchanges can be made within 30 days of the original ship date if the item is unopened. Return shipping fees for an exchange is the responsibility of the customer. Shipping fees associated with reshipping the exchanged items are also be the responsibility of the customer. Products that have been opened or used are final sale. A machine is considered used if the package is open, whether the unit shows hours of usage or not.

PAP Machine Warranty Policy

Most manufacturers offer up to 3-years warranty on their machines (CPAP, BiPAP and APAP) and a 1-year warranty on humidifiers. Should you find that the product you received has a manufacturer defect, please contact our Customer Service team at info@cpapmart.ca as soon as possible. Decisions for repair or replacement under the manufacturer warranty period are made solely by the manufacturer. Any misuse of the equipment may void the warranty. CPAPmart is responsible for shipping fees associated with warranty replacements.

All orders require 2-5 business days to process prior to shipping however from time to time, due to stock availability and issues beyond our control, orders may take longer to ship. You will be notified if this is the case.

CPAPmart ships all orders using Canada Post and only ships within Canada. Orders are shipped Monday to Friday only, excluding statutory holidays. We do not offer international shipping to destinations outside of Canada.

For any shipping promotions where a minimum purchase amount is required, the minimum purchase amount is calculated after discount(s), and before taxes.

All PAP machines require a prescription before shipment. Any PAP machine orders placed without a prescription will not be processed or shipped. If you have any questions or concerns, please call us toll-free at 1-888-609-8956 or email us at info@cpapmart.ca. Masks and replacement parts do not require a prescription.